Work with a high performing team committed to
help federal employees retire with confidence.

CLICK HERE to download a PDF version of this job announcement.

OPEN POSITION: OPERATIONS SUPPORT

ABOUT PROFEDS

Since 2008, ProFeds has delivered in-person retirement training to federal employees, and we are committed to providing great support to our nationwide network of the financial professionals who serve them.  Our team continues to expand to accommodate the ever-growing demand for retirement training sessions and the needs of federal employees preparing to retire from government service. 

ABOUT THE ROLE

The Operations Support role is primarily responsible for assisting the Director of Operations in the execution of the FedImpact Retirement Workshops nationwide. This includes providing timely customer service to federal employees who have questions or need help registering for an event. This position also provides administrative support to our Workshop Speakers including booking travel, assisting with expense reports, and rescheduling travel when needed. 

REQUIRED SKILLS

• Strong verbal and written communication skills
• Proactive problem-solving capabilities
• Effective multi-tasking and time management skills
• Proficient use of email, text messaging, and telephone communications

RESPONSIBILITIES

• Provide direct support to the Director of Operations
• Respond to federal employee inquiries in a timely manner
• Schedule extensive travel itineraries & monitor travel interruptions
• Assist with preparing & reviewing expense reports
• Triage work priorities based on complexity and urgency

EXPERIENCE

• Prior customer service experience
• Practical application of general Customer Relationship Manager programs

COMPENSATION & BENEFITS

• This is a non-exempt, hourly, full-time (40 hrs/wk) role
• Pay for this position starts at $22/hr and can be increased commensurate with current experience level and initial training required to perform job functions
• This is a remote position with flexible work hours, but must be able to provide phone support for workshop attendees on the East coast (starting at 7:30am ET).
• Benefits package includes 401(k) with match, PTO/Holidays and various insurance plans (health, life, dental, vision, and disability).

If you are interested in this position, please send your resume to Hiring@ProFeds.com with “Operations Support” in the subject line.